Returns
If you are not completely satisfied with your purchase please let us know at info@idahoshop.co.uk, simply return the item(s) to us in their original condition and packaging within 30 days of purchase, ensuring you repackage the returns appropriately to prevent any damage occurring in transit. Once your goods are accepted back into stock you will be issued with a refund within 7 working days. Our policy lasts 30 days and we are unable to offer you a refund or exchange after this time.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following goods are exempt from being returned: Earrings, perishable goods such as food and gift vouchers.
* Please note that we do not cover the delivery cost of returns (unless you received the item faulty). Items can only be returned if they're in perfect condition, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition.
* Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
In all circumstances we strongly advise you use a trackable, insured service. We cannot take responsibility for items lost or damaged during transit.
Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account. Please note shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All refunds will be issued in the same form as the original payment.
Exchange
Please contact us via e-mail if you wish to exchange an item. We may not have the size or colour you have requested in stock for the exchange, in this case you are welcome to a refund. You will have to cover the cost for return postage and will not be refunded for the original shipping cost.